Privacy Policy

1. Introduction

Andes Construction Inc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this Privacy Policy carefully. By using our website and services, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

This Privacy Policy applies to information we collect through our website at andescraft.com, and through other interactions you may have with us, including phone calls, emails, and in-person consultations.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Submit a quote request or contact form
• Request information about our services
• Communicate with us via phone, email, or in person
• Schedule consultations or appointments

The types of personal information we may collect include:

• Identification Data: Full name
• Contact Data: Email address, phone number, mailing address
• Project Data: Project details, service type preferences, timeline expectations, budget information, and property details
• Communication Data: Correspondence through emails, phone calls, or other communication channels

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visit

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• Providing construction quotes and estimates
• Communicating about your project inquiries
• Scheduling consultations and appointments
• Delivering and managing construction services
• Processing project documentation and contracts

3.2 Communication

• Responding to your inquiries and requests
• Sending project updates and communications
• Providing customer support
• Sending relevant promotional content (with your consent)

3.3 Business Operations

• Improving our website and services
• Analyzing website usage and trends
• Ensuring website security and preventing fraud
• Complying with legal obligations
• Maintaining business records

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business and serving you, including:

• Form processing services (FormSubmit)
• Map services (Google Maps)
• Website analytics providers
• Communication and email services

These service providers are contractually obligated to protect your information and may only use it for the purposes we authorize.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or other legal process, including:

• Complying with subpoenas, court orders, or legal requests
• Responding to lawful requests from public authorities
• Protecting our legal rights and interests
• Enforcing our contracts or policies

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership through our website or other means.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Third-Party Services

Our website uses the following third-party services:

5.1 FormSubmit

We use FormSubmit (formsubmit.co) to process contact and quote request forms. When you submit a form, your information is transmitted through FormSubmit's servers to deliver your message to us. FormSubmit's privacy practices are governed by their own privacy policy.

5.2 Google Maps

We may embed Google Maps to display our location and project sites. Google Maps may collect information about your visit as described in Google's Privacy Policy. You can learn more about Google's privacy practices at policies.google.com/privacy.

5.3 Analytics

We may use analytics services to understand how visitors interact with our website. These services may collect anonymous usage data, including pages visited, time spent on pages, and referring sources.

We encourage you to review the privacy policies of these third-party services to understand how they handle your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS technology
• Regular security assessments and updates
• Restricted access to personal information on a need-to-know basis
• Secure storage of physical and electronic records
• Employee training on data protection practices

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

• Providing our services and completing your project
• Maintaining business and legal records
• Complying with legal, tax, and accounting requirements
• Resolving disputes and enforcing agreements

For project inquiries that do not result in a contract, we typically retain information for 2 years. For completed projects, we retain records for the period required by law or as needed for warranty and liability purposes (typically 7-10 years).

After the retention period, we securely delete or anonymize your information.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Right to Access

You have the right to request information about the personal data we hold about you and to receive a copy of that data.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information we hold about you.

8.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain exceptions such as legal retention requirements.

8.4 Right to Restriction

You have the right to request that we restrict processing of your personal information in certain circumstances.

8.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transmit it to another controller.

8.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes.

8.7 Right to Withdraw Consent

Where we rely on consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@andescraft.com.

9. How to Delete Your Data

If you would like us to delete your personal information, you can:

• Email us at support@andescraft.com with the subject line "Data Deletion Request"
• Call us at +1 7854315220
• Write to us at: 5305 East 12th Street, Oakland, CA 94601

Please include your full name and the email address or phone number associated with your account so we can verify your identity. We will respond to your request within 30 days.

Note that certain data may be retained as required by law or for legitimate business purposes, such as completing ongoing projects or maintaining legal records.

10. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze website traffic and remember your preferences.

For detailed information about the cookies we use and how you can manage them, please refer to our Cookie Policy.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

12. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

We take appropriate measures to ensure your information remains protected in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes constitutes acceptance of those changes.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your privacy-related inquiries within 30 days.